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Question: I have bought a new pair of headsets but i can only hear the audio in front of me and it has no center or side volume. I have already tried updating my drives, i have the same issue in other devices, i ensured the connection was fine, my audio is balanced and i still have this issue.
It seems that you have already tried various troubleshooting steps, but the issue persists. Based on your description, the problem could be with the headset itself. Here are a few suggestions to further diagnose and possibly resolve the issue: 1. Check the headset on another device: Even though you mentioned that you tried it on other devices, please ensure you test it on various types of devices (PC, mobile phone, gaming console, etc.) to see if the issue is consistent. If the problem persists on all devices, it is an indication that the headset may be faulty. 2. Investigate the audio source: Some audio files or videos may not have proper surround sound or center audio channels. Please try different audio sources with a variety of audio files to evaluate if the headset behaves the same with every audio source. 3. Inspect the audio cable, connectors, and the headset's structure: Look for any physical signs of damage or wear-and-tear on the audio cable, connectors, and the headset itself. Any pinch, bend, or breakage in the cable can cause audio issues. 4. Reset or reconfigure audio settings: Go to your device's audio settings and reset them to default or reconfigure them according to your headset's specifications. This might resolve any audio channel issues. If the issue still persists after trying these steps, it is possible that you have a defective headset. In this case, you should consider contacting the seller or the manufacturer for a replacement or refund, especially if your headset is still under warranty.
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