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Question: Select a tourism organisation of your choice and advise on the steps it should follow when planning,giving practical examples. 25 marks. In this case I have selected the Zimbabwe tourism authority. Provide big and powerful paragraphs that are going to score big marks. Also provide scholars to spice your work
Certainly! Below is a comprehensive answer structured to score high marks, featuring practical examples related to the Zimbabwe Tourism Authority (ZTA) and referencing tourism planning scholars. --- **Introduction** Tourism planning is the process by which tourism organizations envision the future and develop strategies to optimize benefits while minimizing negative impacts. Effective planning ensures sustainable development, stakeholder satisfaction, and enhanced competitiveness (Gunn & Var, 2002). For the Zimbabwe Tourism Authority (ZTA), robust planning is vital to rejuvenate the sector, attract investments, and position Zimbabwe as a premier destination in Southern Africa. The following steps, grounded in tourism planning theory and illustrated with practical examples, guide ZTA toward successful tourism development. **Step 1: Situation Analysis and Resource Audit** The first fundamental step is a thorough analysis of existing resources, markets, infrastructure, and policies. This is often referred to as a “situational analysis” or environmental scanning, and is essential for identifying strengths, weaknesses, opportunities, and threats (SWOT analysis) (Inskeep, 1991). ZTA should conduct comprehensive audits of Zimbabwe’s tourism assets—such as the Victoria Falls, Hwange National Park, and Great Zimbabwe ruins—assessing their current condition, visitor numbers, and carrying capacities. For instance, evaluating visitor satisfaction surveys at Victoria Falls can inform which facilities need upgrading. **Step 2: Stakeholder Consultation and Community Participation** Successful tourism planning must involve a broad spectrum of stakeholders—from government bodies, local communities, private businesses, to NGOs (Timothy, 1998). ZTA should hold consultative workshops in major tourism regions like Bulawayo and Mutare, soliciting input from hoteliers, transport operators, craft vendors, and local government officials. This inclusive approach ensures that the plans accommodate the needs and aspirations of all involved, fosters local ownership, and enhances implementation prospects. For example, engaging communities around Mana Pools in co-creating eco-tourism projects can maximize conservation and income benefits. **Step 3: Setting Clear Objectives and Vision** Once data is collected and stakeholders consulted, ZTA must articulate a clear vision and set of objectives. This vision should encapsulate what Zimbabwe’s tourism sector aspires to become over a defined time frame—e.g., “To position Zimbabwe as the leading eco-adventure tourism destination in Africa by 2030.” Objectives should be SMART (Specific, Measurable, Achievable, Relevant, Time-bound) (Dredge & Jenkins, 2007). For example, an objective might be “to increase international arrivals by 30% over the next five years through targeted marketing campaigns.” **Step 4: Develop Strategies and Action Plans** With objectives in place, ZTA needs to formulate strategies and action plans detailing how these goals will be achieved. This may include product development, incentives for investors, infrastructure upgrades, marketing, and policy reforms. For instance, ZTA could develop a strategy to diversify its tourism product beyond wildlife and scenery, fostering cultural and historical tours in areas such as the Matobo Hills. This is supported by Harrill (2003), who stresses the importance of product diversification in tourism planning. **Step 5: Resource Allocation and Mobilisation** Resources—financial, human, and institutional—must be mobilized to implement planned strategies. Here, ZTA should prepare detailed budgets, identify funding sources (government, donors, private sector partnerships), and build technical capacity within its ranks. Practical examples include seeking funding from the African Development Bank for infrastructure upgrades at key tourism entry points or training guides in foreign languages to cater to new source markets. **Step 6: Implementation** At this stage, the ZTA puts plans into action. This requires robust coordination with partners, strong project management, and adaptive leadership. Implementing a digital marketing campaign targeting European and Asian markets, for example, would involve collaboration between the ZTA, embassies, and private sector partners. Lessons from Hall (2008) underscore the importance of inter-agency collaboration in translating plans into reality. **Step 7: Monitoring, Evaluation, and Feedback** The final step in the planning process is continuous monitoring and evaluation (M&E) to assess progress and outcomes, allowing for adaptive management (Getz, 1987). ZTA should establish key performance indicators (KPIs) such as tourist arrivals, length of stay, visitor spending, and satisfaction levels. Data should be collected regularly, with findings used to recalibrate strategies as necessary. For example, if a campaign fails to boost arrivals from the UK, ZTA can analyze feedback and adjust its marketing approach accordingly. **Conclusion** In summary, effective tourism planning for the Zimbabwe Tourism Authority involves a systematic process—situation analysis, stakeholder consultation, objective setting, strategy development, resource allocation, implementation, and monitoring. Each step is informed by scholarly work and requires tailored, pragmatic actions. By following these steps, ZTA can create a resilient, inclusive, and competitive tourism sector that benefits the nation’s economy, environment, and communities (Inskeep, 1991). **References** - Dredge, D., & Jenkins, J. (2007). Tourism Planning and Policy. - Getz, D. (1987). Tourism Planning and Research: Traditions, Models and Futures. Tourism Recreation Research. - Gunn, C. & Var, T. (2002). Tourism Planning: Basics, Concepts, Cases. - Harrill, R. (2003). Residents’ Attitudes toward Tourism Development: A Literature Review with Implications for Tourism Planning. Journal of Planning Literature. - Inskeep, E. (1991). Tourism Planning: An Integrated and Sustainable Development Approach. - Timothy, D.J. (1998). Cooperative Tourism Planning in a Developing Destination. --- This structured approach, embedded with theory and practical Zimbabwe-specific examples, will help you earn high marks in your response.
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