Assessing the Readiness of Zimbabwe's National Archives for EDRMS: Implications for Heritage and Tourism

### Chapter Four: Analysis and Discussion This chapter presents an in-depth analysis and discussion of the research findings on the National Archives of Zimbabwe’s (NAZ) preparedness for implementing an Electronic Document and Records Management System (EDRMS) and its implications on multicultural heritage and tourism. The data collected through various methods, including interviews, surveys, and document analysis, will be systematically analyzed and discussed in relation to the study's objectives. Insights derived from these findings will be compared to the existing literature to highlight the current standing and future recommendations. #### 4.1 Introduction Chapter Four aims to critically evaluate the state of preparedness at the National Archives of Zimbabwe as it transitions towards EDRMS. The analysis will be segmented according to the key objectives of the study, focusing on the current infrastructure, the impact on multicultural heritage preservation, and the strategies essential for successful implementation. #### 4.2 Evaluation of Infrastructure, Resources, and Policies ##### 4.2.1 Current Technological Infrastructure The analysis reveals that the National Archives of Zimbabwe has an outdated technological infrastructure which poses substantial hurdles for the successful implementation of EDRMS. There is a lack of modern hardware and software systems, reliable internet connectivity, and adequate digital storage solutions. ##### 4.2.2 Resource Allocation Resource allocation within NAZ has been insufficient for EDRMS. Budgetary constraints have limited the organization's ability to acquire the necessary technology and train staff. Additionally, gaps in human resources were identified, particularly in the areas of IT and digital records management expertise. ##### 4.2.3 Existing Policies and Legislative Framework NAZ operates under an outdated legislative and policy framework that does not effectively support the implementation of modern digital systems. Policies relating to data protection, digital preservation, and electronic records management need significant updates to align with international best practices. #### 4.3 Impact on Multicultural Heritage Preservation ##### 4.3.1 Risks to Heritage Documentation Prolonged implementation timelines and inadequate infrastructure significantly endanger the preservation of Zimbabwe’s multicultural heritage. Old and deteriorating records face the risk of being lost before they can be digitized. ##### 4.3.2 Opportunities for Enhanced Accessibility Despite the challenges, implementing EDRMS provides an opportunity to improve the accessibility and usability of heritage records. This could result in improved engagement from academic researchers, historians, and the general public, fostering a greater appreciation for Zimbabwe's rich multicultural heritage. ##### 4.3.3 Implications for Tourism Enhanced heritage management through a well-implemented EDRMS could bolster tourism by providing easier access to historical documents and digital exhibitions. Integrating digital records into tourism strategies could amplify Zimbabwe’s appeal as a heritage destination. #### 4.4 Strategies for Enhancing Preparedness and Successful Implementation ##### 4.4.1 Comprehensive Infrastructure Upgrade Investing in modern hardware, software, and stable internet connectivity is essential. This includes employing cloud solutions for storage and ensuring that digital archiving tools are up to date and capable of handling high volumes of records. ##### 4.4.2 Capacity Building and Training Developing the human resource capacity through targeted training programs in EDRMS and digital preservation is vital. This should include IT professionals as well as existing archival staff. ##### 4.4.3 Legislative and Policy Reformation Revising the legal and policy frameworks related to records management is necessary to establish a supportive environment for EDRMS. This involves updating policies to address digital preservation, data protection, and access to information. ##### 4.4.4 Strategic Partnerships and Funding Collaborating with international archival institutions, non-governmental organizations, and private sector partners can provide additional resources and expertise. Additionally, seeking alternative funding channels, such as grants and heritage preservation funds, is crucial. #### 4.5 Summary In conclusion, while the National Archives of Zimbabwe faces significant challenges in the implementation of EDRMS, there are clear pathways to enhance readiness and positively impact multicultural heritage preservation and tourism. Strategic investments in infrastructure, human resources, policy reformation, and partnerships are essential steps toward a modern and efficient electronic records management system. ### Closing Remarks The findings underscore the importance of a holistic and determined approach to implementing EDRMS at the National Archives of Zimbabwe. Addressing the highlighted areas of concern with targeted strategies can create a robust system that not only preserves Zimbabwe’s rich multicultural heritage but also promotes its cultural tourism potential globally.